My order is faulty/incomplete/wrong

If the affected piece of jewelry is a gift, the buyer must contact us himself.

Please do not register the defective/incorrect or incomplete goods as a return. Our customer service will take care of your complaint

Defective piece of jewelry received

Please send us here photos showing the entire piece of jewelry and the defect.

Wrong piece of jewelry received

Please send us a photo of your entire order here

One piece of jewelry is missing

Please contact us via our contact form

Order via Amazon

Please report the complaint directly via Amazon. Click on "PURELEI" on the right side of the product page and in the next step "Ask a question".