No order confirmation received:
Please also check your spam folder if there is no email from us in your inbox.
If you still have not received an order confirmation after 24 hours, please contact our customer service.
Change shipping address:
As long as your order has not been shipped, we can change the shipping address. In this case, please contact our customer service.
Change order:
Unfortunately, it is not possible to change orders. However, customer service can cancel individual pieces of jewelry for you or change the delivery address as long as the order has not yet been shipped.
Cancelling an order:
Cancellation of your order is possible as long as your order has not yet been processed.