Simply register your return >here<
Please note that we will retain the return shipping cost of CHF 10,00 when refunding your return.
Important: For returns in envelopes or packages that exceed the B5 format (17.6 cm x 25.0 cm), additional costs may be incurred at the post office. PURELEI will not cover these costs.
Defective, incomplete or missing items cannot be registered via the returns portal, as we process these as complaints. You can find all information here.
As soon as you have registered your return, you will receive a return label for your package. Keep your postal receipt safe until your refund has been made.
A personal delivery of your return directly in our warehouse or at the collection point in Switzerland is not possible.
Please note: Sets, such as jewelry sets or promotional packages, can only be returned in full. The return of a single piece of jewelry is not possible.