In all cases, please indicate your PL order number.
If the affected piece of jewelry is a gift, the buyer must contact us himself.
Please do not register the defective/incorrect or incomplete goods as a return. Our customer service will take care of your complaint
Defective piece of jewelry received
Please send us here photos showing the entire piece of jewelry and the defect.
Wrong piece of jewelry received
Please send us a photo of your entire order here
One piece of jewelry is missing
Please contact us via our contact form
Order via Amazon
Please report the complaint directly via Amazon. Click on "PURELEI" on the right side of the product page and in the next step "Ask a question".